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Frequently Asked Questions
What type of accommodations will I receive with this trip?
Can I upgrade my accommodations?
What is my cost to upgrade?
Can you see if my dates are available?
Can I change my offer to something else?
I was unaware there was a deadline to mail in my certificate, can I still send it in?
I was unaware that I needed to send it in a cashier’s check/money order by certified mail, will you still process my certificate?
My guest is handicapped. Can we get an accessible room or cabin?
Is transfer included from the airport to our hotel?
Are the dates on the Terms and Conditions the only dates I can travel?
Can I fax over my certificate to you?
Can I extend my airfare to come back at a later date? I plan on getting my own accommodations.
Why can’t you just tell me what dates are available, so I can pick one?
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