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Holiday Travel of America

Testimonials

Testimonials to us, for us, and about us.

We at Holiday Travel of America thank you for your generous testimonials. Your encouraging words will certainly help to strengthen the conviction and motivation of our staff and management.

Please feel free to give us your testimonial by filling out the form on the right.

Our staff and management have worked hard over the years to provide great service and value in our vacations to your clients.

We thank you all for your kind words and sentiments.

8/30/2016

I was lucky enough to be able to go to Hawaii thanks to a time share trial  and the transaction couldn’t have been smoother was such a good experience i was able to propose to my long time gf and able to make so many good memories thank you holiday day travel


8/30/2016

Holiday travel of america has great customer service. They are very helpful and understanding. They made all of the booking experience easy. If given the opportunity i will use their services again and again. Thank you Holiday travel of america for making my family dreams come true to experience Hawaii 🙂


8/23/2016

So we received a trip for a free two day trip to Hawaii, I called to book the trip and we wanted to stay longer so we upgraded our trip to a week at a good discount. I checked their price to all the other sites and they could not be beat. Our agent was very knowledgeable of the location and the lodging options. He booked our vacation quickly and he was very courteous. We would book with this agency again.


8/8/2016

We had a great experience from beginning to end, booking our trip to Oahu. I would definitely use this company again.


7/19/2016

I was initially leery when I contacted Holiday Travel about a 2 night/3 day trip to Hawaii.  I was very pleasantly surprised when they (Jason) called back to say my first set of dates I had picked was a GO.  I was able to add an additional 3 nights to the trip…..It was an amazing trip.
I made many calls to Jason with questions and he always called me back.
Knowing how busy they probably were…I had to be patient.
I would definitely do business with them again
Thanks,
Linda O


7/14/2016

Thanks to the wonderful customer service and booking assistance, my husband and I had the most enjoyable vacation ever! Everything went perfectly, from the air travel and transports to the hotel. We kept expecting something to go wrong but nothing ever did lol. Truly an amazing experience and I highly recommend Holiday Travel.


6/20/2016

Fern Customer Service Manager contacted me after first review and then we spoke with Brittany today, she is very helpful and working on a future date in September for Catalina Island. It is a promotional travel company, so best to have patience and now I understand how their business works. Will update later.

 


6/14/2016

We had a great time in Florida using our Holiday week from Holiday Travel. We received the trip as part of a timeshare trial and used it for our honeymoon. We booked online about 1-2 months before going in April. We stayed in a very large beautiful 2 bedroom. It had a huge bathtub with jacuzzi jets, a full kitchen with all the pots and pans etc. you need for cooking and eating, a large living room with flat screen tv ,a porch and great size master. It even had laundry machines inside the unit, which was super convenient. Everything was clean and exceeded our expectations. The staff were all very helpful and met all our requests.

The resort we stayed at was huge, had a pool with cabana bar, arcade, Movie Theater and gym. There were plenty of things to do, but we spent most our days at Disneyworld, which was only 10 minutes or so away.

We had a great time , the booking was easy , the place was nice and we would definitely use this again.


6/6/2016

We stayed here in December for my cousins wedding. It was very close to the beach, staff was accommodating and the rooms were comfy! Will definitely stay here again!

 


5/3/2016

The staff at HTOA was great!  The customer service was awesome, and I usually need a bit of handholding.  I was able to call and email with questions and I received a reply or call back very quickly.  They were unable to accomodate us for our original trip voucher, but it was a blessing in disquise.  They apologized for the long process and still gave us a trip that we quietly say was way better than the original prize.  HTOA checked in with us 2 weeks before our trip and a few days before our trip, to make sure we received all of the information we needed to get there and check in.  They also checked in with us upon our return to make sure we were happy with the accommodations and the service we received at the hotel.  Their attention to details made for a smooth experience and a beautiful trip.


4/13/2016

Received a gift certificate from family and were on vacation when the redemption letter was received.  Called and spoke to Ari who followed up and called back immediately on the status.  Explained on how this package works and will follow up on our package. Great customer service – now we’re waiting to go to Cabo


4/2/2016

Unlike other people, our experiences with HTOA have been fantastic. Two years ago, we received “free” tickets to Hawaii but were told we couldn’t get specific dates- only a date range in which they would choose for us. Well, we had to schedule around a military deployment and they were absolutely wonderful in accommodating us and getting the exact dates we needed.

Fast forward to now when we have “free” tickets to Europe. Marivel was a complete dream in helping us out. From when we called and asked about the process to *three* days later having confirmed tickets, she was always pushing the process to get us our travel on fairly short notice. The fees were pretty steep for “free” tickets but still definitely less than two full price tickets!

I understand some of the frustrations, but HTOA has done their best with us and they are giving you free tickets so keep that in mind.


1/12/2016

I won a cruise through this company over 2 years ago and the dates I chose were never available. I had already paid for the taxes and fees and started to think this was a scam. I contacted the company through e-mail to inquire about the cruise I won and expressed my frustration in the fact that I had not been able to obtain the 5-day cruise that I won. I came in contact with Brittney McGinnis and she is fabulous. Within just over a week of communicating with her, she was able to make it happen. There were a few complications along the way but she took my case to Management and was able to have it taken care of. Once it all worked out, she even contacted us by phone to let us know we’ll be going on our cruise the exact date we selected. She was great to work with, she has exemplary customer service skills.


1/7/2016

I attended a time share presentation at Welk and received a travel voucher for a trip to Cabo. I didn’t experience any difficulties with Holiday Travel – they were courteous and returned by phone calls within a day or two.  I followed the guidelines as outlined on the back of the voucher and gave them a few different date options.  You need to be flexible – it’s a lot like traveling on stand-by or using FF miles.  Be patient because the outcome is worth it.

 


12/15/2015

Received a call from Brittany in customer service. She gets 5 stars for resolving my issue with the company and turning my negative experience into a more positive one. I now have a Napa trip booked for June! Maybe patience pays off. Thank you Brittany for listening and satisfying. Again this review is on Brittany. I will update this review once the trip is complete.


12/13/2015

Fast and friendly! I’m only in the first phase of recieving a Catalina getaway… We’ll see how it goes. I plan to write a review of the entire experience… Stay tuned 🙂 Jazmin Guevara your awesome customer service gets 5 out of 5 stars!


12/1/2015

I wasn’t expecting too much so I was extremely pleased with all the help and Customer Service Laura J. gave me.  She was always so professional and patient.  She called several times when I had to change my dates.  Her follow-up was consistent, and if she said she’d call she did.
The hotel I received was amazing, I expected something less, since it was free.  Laura said I would like it and sure enough I did. Thanks Holiday Travel and especially a big thank you to Laura.

 


10/26/2015

The customer service here is amazing. Especially Khia, she was very helpful and friendly!! Thanks so much holiday travel!!


10/22/2015

My Fiance and I attended a timeshare presentation and received a travel voucher for Cabo San Lucas.  After we mailed in the voucher (pay attention to the deadline date), we got a confirmation email.  It was a bit challenging getting dates that worked with our schedule, but we finally did.  Their agents were really nice.  I worked with Khia and she was great.  We had a wonderful trip and it was totally affordable using this voucher.

 

*Original letters to Holiday Travel of America remain on file at our Carlsbad, California Headquarters.

  • HTOA Offices

    6405 El Camino Real
    Carlsbad, CA 92009

    Phone
    760-431-8600

    Questions: CS@HTOA.com

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